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Telephone etiquette for angry and unsatisfied customers

Employees have to be careful while handling an unsatisfied customers. The process of handling unsatisfied customers define your organization’s standard and reliability. It is common to have unsatisfied customers as everything does not suit everyone. Every now and then you get a customer who is upset and abusing on telephone

What’s your role in your employee’s goal?

A few questions before you proceed reading further. We intend to make a difference to the reader! Do you know your goals? Have you documented your organizations goals? Hope the answer to the above questions were a YES! Let me reiterate my first question now.  Do you know what are the goals